● Cancellation, return and refund.

To cancel a service, you can do so through the email we send you when placing your order, by contacting us or by contacting the person or professional assigned. Remember that you can only cancel the service 24 hours in advance.

We will not make any return or refund if you notify us outside the established time.

Once the service is canceled, we will make a return and refund the total price of the canceled order automatically to the account or card used.

Canceling 24 hours in advance is mandatory for the return and refund, this is because the service is automatically assigned to the trusted person or professional with available experience who performs the service immediately.

If for any external reason the service cannot be performed, we will notify you and the person or professional assigned will call you immediately to inform you. Cancellation, return and refund is made immediately in this case.

● Change the day and time of service.

You can change the day and time of the service 24 hours in advance. To do this, look at your email inbox and check the email of your order. You can also contact us or the person or professional assigned and request the change.

Remember that if you do not make the change in the established time, the service will count as completed and we will not be able to make a return or refund.

● Return of third party products and services.

Unfortunately we cannot refund the amount billed for products and services purchased or contracted from third parties once it is acquired by the assigned person.

You must return or exchange your own products or services to third parties.

If the third-party product or service is defective or not what you expected, we will try to provide an available solution. If there is not, we will inform you as soon as possible.

● Additional charges and payments.

We will only make an additional charge automatically if this happens:

● We have used more additional time than contracted to perform your service. (We will let you know if we think we will need more time).

● We buy products or services that you ask us to buy or contract for you. (We will give you the proof of purchase).

● If the product or service you ask us for is special or out of the ordinary. (We will ask you if you want to authorize the payment).

If at the end of the service we have needed more than +15 additional minutes of the contracted time, you will be billed for the corresponding additional time in bands of 30 minutes or 60 minutes.

● Personalized payment.

No matter where you are in the world, we accept payments in your local currency and in more than +135 currencies from almost every country in the world.

In addition, we also accept payments in cryptocurrencies such as btc, bnb, etc.

Recader® maintains partnerships with the world's leading payment systems to provide secure payment and invoice processing.

We use the same payment systems that companies such as Airbnb or Spotify use and our website and app are on Google and Amazon servers to guarantee the security and privacy of the information.

● Other questions.